Privacy & AI Policy

1. Overview

SkyNorth Software LLC respects visitor privacy and is committed to using information and artificial intelligence responsibly. This Privacy & AI Policy explains how we collect, use, share, secure, and retain information associated with our website and website services.

This policy applies to the SkyNorth website, contact forms, event registrations, and Nora, the website AI assistant.

2. Information We Collect

We may collect information that visitors provide directly, including:

• Contact information, such as a name, email address, and phone number
• Company and job information
• Contact form and event registration submissions
• Questions or messages submitted through Nora

We may also collect basic technical information, such as IP address, browser type, device information, pages visited, referring website, and website diagnostics.

3. How We Use Information

SkyNorth may use collected information to:

• Respond to questions and service requests
• Provide information about SkyNorth services and events
• Operate, secure, and improve the website
• Generate responses through Nora
• Analyze website performance
• Meet contractual, security, and legal obligations

SkyNorth does not sell personal information.

4. Artificial Intelligence

SkyNorth uses AI to improve the website experience, support its team, and deliver AI-enabled customer solutions.

Nora’s responses are AI-generated and may be incomplete, outdated, or inaccurate. Nora provides general information and does not provide legal, regulatory, security, financial, or compliance advice.

AI should support responsible human judgment, not replace it. Important decisions and recommendations should be reviewed by qualified people.

5. Information Submitted to AI Features

Do not submit passwords, authentication codes, financial information, protected health information, criminal justice information, confidential business information, or other sensitive data to Nora or other website AI features.

Information submitted to AI features may be processed by SkyNorth and its technology providers to understand the request, generate a response, secure the service, diagnose problems, and improve the experience.

SkyNorth does not use customer information to train general-purpose AI models unless expressly authorized by the customer.

6. Responsible AI Principles

SkyNorth works to ensure that its use of AI is:

• Secure and privacy-conscious
• Transparent about AI use
• Appropriate for its intended purpose
• Subject to meaningful human oversight
• Tested for reliability and potential risks
• Designed to respect customer permissions and data boundaries
• Consistent with applicable contractual and regulatory requirements

7. Customer AI Solutions

Customer solutions may be governed by separate contracts, security requirements, privacy terms, and customer policies. Those customer-specific terms take precedence over this general website policy when applicable.

Customers are responsible for determining whether an AI solution is appropriate for their users, information, intended use, and regulatory requirements.

8. Cookies and Analytics

SkyNorth may use cookies and similar technologies for website operation, preferences, performance, and analytics. Visitors can control cookies through their browser settings. Disabling cookies may affect some website functionality.

9. How We Share Information

Information may be shared with trusted providers that support hosting, communications, analytics, security, and AI functionality. Service providers may only process information for authorized purposes.

Information may also be disclosed when legally required, needed to protect SkyNorth or others, necessary to investigate misuse, or appropriate to support a business transaction.

10. Data Security and Retention

SkyNorth uses reasonable administrative, technical, and organizational safeguards designed to protect information. No website, storage system, or transmission method can be guaranteed completely secure.

Information is retained only as long as reasonably necessary to provide services and maintain business records, or to meet contractual requirements, resolve disputes, address security needs, and satisfy legal obligations.

11. Your Privacy Choices

When applicable, visitors may request access to, correction of, or deletion of their personal information. Visitors may also ask how their information is used or withdraw from communications.

SkyNorth may verify a requester’s identity before completing a request.

12. Third-Party Websites

The website may link to third-party websites. SkyNorth is not responsible for the privacy, security, content, or practices of those websites. Visitors should review the applicable third-party policies before providing information.

13. Children’s Privacy

The website is intended for businesses and is not directed to children under 13. SkyNorth does not knowingly collect personal information from children under 13.

14. Changes to This Policy

SkyNorth may update this policy as its services, technologies, and obligations evolve. Changes will appear on this page with a revised effective date.

15. Contact Us

Questions or privacy requests may be directed to: